Chelsey Smith, marketing and communications director at Benefit Strategies Inc., recently shared her biggest customer service challenge at Capital Ideas’ Earned Media Workshop, which kicked off E-Town on September 11.

“The biggest challenge is keeping lines of communication open with companies – we rely on working hand-in-hand with human resources. It is often frustrating for employees to try to communicate with designated toll-free lines, or troubleshoot independently. We can alleviate that frustration, and provide a transparent and timely response.”

Here’s a snapshot of the publication with all the responses from entrepreneurs on what they’ve learned about serving customers well.

Are you looking for a better experience when it comes to selecting and managing employee benefits in your workplace? Contact our Edmonton employee benefits broker at 780-437-5070 or arrange a free Consultation online.

We’ll help alleviate your frustration and provide the transparency Chelsey describes as part of our customer service experience.